WESTERN POWER CLAIMS
At Metro Electrical 24 Hour Electricians we provide an emergency responding service for loss power occasionally, we get called to a call out for power failure or damage that is a result of the electrical network provider ( Western Power ). If the result of your power failure or damage is a network issue that falls under Western Power responsibility. Western Power provide affected customers with the ability to claim if the issue is within one of the following categories.
What do you need to know
before you make a Western Power claim ➜
- Do I need to provide documentation?
- Will I be compensated for loss or damage?
- When will Western Power not compensate for loss or damage?
- How long will it take Western Power to assess my claim?
- What can I do if Western Power declined my claim ?
Make a claim ➜
- Extended outage: Customers affected by power outages lasting 12 continuous hours or more.
- Non-notification of planned work: Western Power interrupts your power supply to carry out maintenance or upgrade work.
- Customer damage: Experienced damage due to a power outage or a surge.
- Complaint acknowledgement and response: We do not respond to your complaint.
If you have any queries you can contact Western Power at their customer service centre on 13 10 87.